[Dashboard-01] Delay in Event Processing in Segmentation, Analytics, and User Profile for some accounts

Incident Report for MoEngage

Resolved

This incident has been resolved.

Posted Nov 17, 2023 - 16:34 UTC

Monitoring

A fix has been implemented, and we are monitoring the results.

Posted Nov 17, 2023 - 12:58 UTC

Update

We are continuing to investigate this issue.

Posted Nov 17, 2023 - 12:31 UTC

Investigating

Hi there,

We are experiencing a delay of an hour or so in processing the events for some accounts. Queries run on segmentation and analytics may not reflect the most recent data.

All the Smart Trigger campaigns and Flows would continue to work as they normally do.

We are working on this to resolve it as soon as possible. Kindly bear with us while we do it. Appreciate your understanding and cooperation in this regard.

Please reach out to support@moengage.com in case of any queries.

Thanks,
Team MoEngage

Posted Nov 17, 2023 - 10:57 UTC

This incident affected: dashboard-01 (Segmentation, Analytics (Analyze Capabilities), User Imports, Data APIs).