Dashboard-03 : Degraded Performance in some Inbound, Smart Trigger and Flows Campaigns

Incident Report for MoEngage

Resolved

This incident has been resolved.

Posted Nov 04, 2024 - 10:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2024 - 09:12 UTC

Identified

We have identified degraded performance with some of our InApp, OSM, WebP, Smart Trigger Evaluation, and Triggered Flows Entry because of the underlying Segmentation service's degraded performance in User In Segment evaluation. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. We would like to apologize for any inconvenience this may cause.

Posted Nov 04, 2024 - 08:05 UTC

This incident affected: dashboard-03 (In-app & On-site Messaging, Event Triggered Campaigns and Flows).