Dashboard-03 : Degraded Performance in Stats Processing

Incident Report for MoEngage

Resolved

This incident has been resolved.

Posted Jul 12, 2025 - 15:13 UTC

Monitoring

A fix has been implemented and we are monitoring the lag which is still approximately 1 hour and trending down.

Posted Jul 12, 2025 - 11:15 UTC

Investigating

We are currently investigating an issue causing degraded performance in our Stats system. This has resulted in delays of approximately 1 hour in updating campaign analytics and reports on the dashboard. Please note that campaign sending and triggers remain unaffected; only the updating of stats is impacted.

Our team is working diligently to identify the root cause and restore normal functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Posted Jul 12, 2025 - 09:14 UTC

This incident affected: dashboard-03 (Campaign Stats).