Dashboard-03 : Degraded Performance in Stats Processing

Incident Report for MoEngage

Resolved

This incident has been resolved.

Posted Nov 12, 2024 - 17:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2024 - 14:07 UTC

Investigating

We are currently experiencing degraded performance within our Stats system, which is resulting in delays in updating our campaign analytics, campaign reports and the Flow user exit on conversion. The current lag time is approximately 3 hours. The problem is currently under investigation, and we are working diligently to restore normal functionality and fix the performance issues at the earliest. Campaign sending and triggers are not affected by this only the updation of stats on the dashboard.

We would like to apologize for any inconvenience this may cause.

Posted Nov 12, 2024 - 13:56 UTC

This incident affected: dashboard-03 (Campaign Stats).