Dashboard-03 : Degraded Performance in Stats Processing

Incident Report for MoEngage

Resolved

This incident has been resolved.

Posted Dec 23, 2025 - 23:56 UTC

Monitoring

We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports.

Campaign sending and triggers remain fully operational — only the updating of statistics is affected.

Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.

Posted Dec 23, 2025 - 09:44 UTC

This incident affected: dashboard-03 (Campaign Stats).