[Dashboard-01] Delay in Event Processing on the User Profile and Recent Events

Incident Report for MoEngage

Resolved

This incident has been resolved.

Posted Sep 11, 2023 - 20:34 UTC

Monitoring

We are experiencing a delay of 2 hours in processing the events on the user profile for a small number of clients. This will affect the User profile and Recent events sections for these clients.
Campaign sending, Segmentation, and Analytics aren't affected.
We will update once the processing is back to normal.

Posted Sep 11, 2023 - 17:59 UTC