Dashboard 03 – Degraded Performance in Trigger-Based Flows

Incident Report for MoEngage

Resolved

This incident has been resolved. The lag was observed from 06:45 UTC (12:15pm IST) to 11:30 UTC (05:00pm IST).
Posted Mar 31, 2026 - 11:41 UTC

Monitoring

We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows.

Please note that Event-Triggered Campaigns remain unaffected.

Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
Posted Mar 31, 2026 - 11:11 UTC
This incident affected: dashboard-03 (Event Triggered Campaigns and Flows).
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