Resolved -
Hello,
The ingestion lag is cleared and all the ingestion services are back to normal. The team will continue to monitor the situation and do a detailed post-mortem.
Thank you for your patience. Feel free to reach out to our support team in case any issue persists.
Cheers,
Moengage
Sep 4, 09:29 UTC
Update -
The lag has further reduced as expected. We shall be able to resolve the incident in 30 minutes or so. Stay tuned
Sep 4, 09:11 UTC
Identified -
The lag is reducing. There was a spike observed in the database latency due to sudden increase in in-rate. We are hopeful to bring the services normal in next 1-2 hours. We will keep updating the status
Sep 4, 08:47 UTC
Investigating -
Hi there,
We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation.
All other capabilities will continue to function as expected.
We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest
We really appreciate your understanding and cooperation in this regard.
Thanks,
Moengage
Sep 4, 08:03 UTC