All Systems Operational

dashboard-01 Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Mobile Push & Web Push Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Email Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - SMS Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Connectors Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Flows Operational
90 days ago
100.0 % uptime
Today
In-app & On-site Messaging Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaign Stats Operational
90 days ago
100.0 % uptime
Today
Event Triggered Campaigns and Flows Operational
90 days ago
100.0 % uptime
Today
Analytics (Analyze Capabilities) ? Operational
90 days ago
100.0 % uptime
Today
User Imports Operational
90 days ago
100.0 % uptime
Today
User Exports Operational
90 days ago
100.0 % uptime
Today
CSV / File Segment Uploads Operational
90 days ago
100.0 % uptime
Today
Data APIs Operational
90 days ago
100.0 % uptime
Today
Push APIs Operational
90 days ago
100.0 % uptime
Today
Custom Segment API Operational
90 days ago
100.0 % uptime
Today
Dynamic Product Messaging Operational
90 days ago
100.0 % uptime
Today
Campaign Exports Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Facebook Audience Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Inform ? Operational
90 days ago
100.0 % uptime
Today
Event Exports (Streams) Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - WhatsApp Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Google Ads Audience ? Operational
90 days ago
100.0 % uptime
Today
dashboard-02 Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Mobile Push & Web Push Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Email Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - SMS Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Connectors Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Flows Operational
90 days ago
100.0 % uptime
Today
In-app & On-site Messaging Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaign Stats Operational
90 days ago
100.0 % uptime
Today
Event Triggered Campaigns and Flows Operational
90 days ago
100.0 % uptime
Today
Analytics (Analyze Capabilities) Operational
90 days ago
100.0 % uptime
Today
User Imports Operational
90 days ago
100.0 % uptime
Today
User Exports Operational
90 days ago
100.0 % uptime
Today
CSV / File Segment Uploads Operational
90 days ago
100.0 % uptime
Today
Data APIs Operational
90 days ago
100.0 % uptime
Today
Push APIs Operational
90 days ago
100.0 % uptime
Today
Custom Segment API Operational
90 days ago
100.0 % uptime
Today
Dynamic Product Messaging Operational
90 days ago
100.0 % uptime
Today
Campaign Exports Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Facebook Audience Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Inform ? Operational
90 days ago
100.0 % uptime
Today
Event Exports (Streams) Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - WhatsApp Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Google Ads Audience ? Operational
90 days ago
100.0 % uptime
Today
dashboard-03 Operational
90 days ago
99.99 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Mobile Push & Web Push Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Email Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - SMS Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Connectors Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Flows Operational
90 days ago
100.0 % uptime
Today
In-app & On-site Messaging Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaign Stats Operational
90 days ago
100.0 % uptime
Today
Event Triggered Campaigns and Flows Operational
90 days ago
100.0 % uptime
Today
Analytics (Analyze Capabilities) Operational
90 days ago
100.0 % uptime
Today
User Imports Operational
90 days ago
100.0 % uptime
Today
User Exports Operational
90 days ago
100.0 % uptime
Today
CSV / File Segment Uploads Operational
90 days ago
100.0 % uptime
Today
Data APIs Operational
90 days ago
100.0 % uptime
Today
Push APIs Operational
90 days ago
100.0 % uptime
Today
Custom Segment API Operational
90 days ago
100.0 % uptime
Today
Dynamic Product Messaging Operational
90 days ago
100.0 % uptime
Today
Campaign Exports Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Facebook Audience Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Inform ? Operational
90 days ago
100.0 % uptime
Today
User Profile Operational
Event Exports (Streams) Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - WhatsApp Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Google Ads Audience ? Operational
90 days ago
100.0 % uptime
Today
dashboard-04 Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Mobile Push & Web Push Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Email Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - SMS Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Connectors Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Flows Operational
90 days ago
100.0 % uptime
Today
In-app & On-site Messaging Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaign Stats Operational
90 days ago
100.0 % uptime
Today
Event Triggered Campaigns and Flows Operational
90 days ago
100.0 % uptime
Today
Analytics (Analyze Capabilities) Operational
90 days ago
100.0 % uptime
Today
User Imports Operational
90 days ago
100.0 % uptime
Today
User Exports Operational
90 days ago
100.0 % uptime
Today
CSV / File Segment Uploads Operational
90 days ago
100.0 % uptime
Today
Data APIs Operational
90 days ago
100.0 % uptime
Today
Push APIs Operational
90 days ago
100.0 % uptime
Today
Custom Segment API Operational
90 days ago
100.0 % uptime
Today
Dynamic Product Messaging Operational
90 days ago
100.0 % uptime
Today
Campaign Exports Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Facebook Audience Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Inform ? Operational
90 days ago
100.0 % uptime
Today
Event Exports (Streams) Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - WhatsApp Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Google Ads Audience ? Operational
90 days ago
100.0 % uptime
Today
dashboard-05 Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Mobile Push & Web Push Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Email Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - SMS Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Connectors Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Flows Operational
90 days ago
100.0 % uptime
Today
In-app & On-site Messaging Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaign Stats Operational
90 days ago
100.0 % uptime
Today
Event Triggered Campaigns and Flows Operational
90 days ago
100.0 % uptime
Today
Analytics (Analyze Capabilities) Operational
90 days ago
100.0 % uptime
Today
User Imports Operational
90 days ago
100.0 % uptime
Today
User Exports Operational
90 days ago
100.0 % uptime
Today
CSV / File Segment Uploads Operational
90 days ago
100.0 % uptime
Today
Data APIs Operational
90 days ago
100.0 % uptime
Today
Push APIs Operational
90 days ago
100.0 % uptime
Today
Custom Segment API Operational
90 days ago
100.0 % uptime
Today
Dynamic Product Messaging Operational
90 days ago
100.0 % uptime
Today
Campaign Exports Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Facebook Audience Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Inform Operational
90 days ago
100.0 % uptime
Today
dashboard-06 Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Mobile Push & Web Push Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Email Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - SMS Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Connectors Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Flows Operational
90 days ago
100.0 % uptime
Today
In-app & On-site Messaging Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Segmentation Operational
90 days ago
100.0 % uptime
Today
Campaign Stats Operational
90 days ago
100.0 % uptime
Today
Event Triggered Campaigns and Flows Operational
90 days ago
100.0 % uptime
Today
Analytics (Analyze Capabilities) Operational
90 days ago
100.0 % uptime
Today
User Imports Operational
90 days ago
100.0 % uptime
Today
User Exports Operational
90 days ago
100.0 % uptime
Today
CSV / File Segment Uploads Operational
90 days ago
100.0 % uptime
Today
Data APIs Operational
90 days ago
100.0 % uptime
Today
Push APIs Operational
90 days ago
100.0 % uptime
Today
Custom Segment API Operational
90 days ago
100.0 % uptime
Today
Dynamic Product Messaging Operational
90 days ago
100.0 % uptime
Today
Campaign Exports Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - Facebook Audience Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Inform Operational
90 days ago
100.0 % uptime
Today
Event Exports (Streams) Operational
90 days ago
100.0 % uptime
Today
One-time & Periodic Campaigns - WhatsApp Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance | Sept 4th 2025, 11:00 PM IST - Sept 5th 2025, 12:00 AM IST | DC-01 | Analytics | Routine System Upgrade Sep 4, 2025 17:30-18:30 UTC

Hi there,

Hope you are having a great week!

We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 01. This is planned to be carried out starting Sept 4th 2025, 11:00 PM IST / Sept 4th 2025, 17:30 PM UTC for 1 hour.

During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform.

During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results.

Please note that MoEngage would still be accessible and no action would be required from your end.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket.

We really appreciate your understanding and cooperation in this regard.


Thanks,
Team MoEngage

Posted on Sep 03, 2025 - 14:24 UTC

Scheduled Maintenance | Sept 8th 2025, 09:00 AM IST - Sept 8th 2025, 10:00 AM IST | DC-02 | Analytics | Routine System Upgrade Sep 8, 2025 03:30-04:30 UTC

Hi there,

Hope you are having a great week!

We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 02. This is planned to be carried out starting Sept 8th 2025, 09:00 AM IST / Sept 8th 2025, 03:30 AM UTC for 1 hour.

During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform.

During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results.

Please note that MoEngage would still be accessible and no action would be required from your end.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket.

We really appreciate your understanding and cooperation in this regard.


Thanks,
Team MoEngage

Posted on Sep 03, 2025 - 14:26 UTC

Scheduled Maintenance | Sept 9th 2025, 08:00 PM IST - Sept 9th 2025, 09:00 PM IST | DC-06 | Analytics | Routine System Upgrade Sep 9, 2025 14:30-15:30 UTC

Hi there,

Hope you are having a great week!

We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 06. This is planned to be carried out starting Sept 9th 2025, 08:00 PM IST / Sept 9th 2025, 14:30 PM UTC for 1 hour.

During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform.

During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results.

Please note that MoEngage would still be accessible and no action would be required from your end.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket.

We really appreciate your understanding and cooperation in this regard.


Thanks,
Team MoEngage

Posted on Sep 03, 2025 - 14:27 UTC

Scheduled Maintenance | Sept 10th 2025, 02:00 PM IST - Sept 10th 2025, 03:00 PM IST | DC-05 | Analytics | Routine System Upgrade Sep 10, 2025 08:30-09:30 UTC

Hi there,

Hope you are having a great week!

We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 05. This is planned to be carried out starting Sept 10th 2025, 02:00 PM IST / Sept 10th 2025, 08:30 AM UTC for 1 hour.

During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform.

During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results.

Please note that MoEngage would still be accessible and no action would be required from your end.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket.

We really appreciate your understanding and cooperation in this regard.


Thanks,
Team MoEngage

Posted on Sep 03, 2025 - 14:28 UTC
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:30 UTC
Scheduled - Hi there,

Hope you are having a great week!

We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 04. This is planned to be carried out starting Sept 4th 2025, 02:00 PM IST / Sept 4th 2025, 08:30 AM UTC for 1 hour.

During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform.

During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results.

Please note that MoEngage would still be accessible and no action would be required from your end.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket.

We really appreciate your understanding and cooperation in this regard.

Sep 3, 14:22 UTC
Resolved - Hello,

The ingestion lag is cleared and all the ingestion services are back to normal. The team will continue to monitor the situation and do a detailed post-mortem.

Thank you for your patience. Feel free to reach out to our support team in case any issue persists.

Cheers,
Moengage

Sep 4, 09:29 UTC
Update - The lag has further reduced as expected. We shall be able to resolve the incident in 30 minutes or so. Stay tuned
Sep 4, 09:11 UTC
Identified - The lag is reducing. There was a spike observed in the database latency due to sudden increase in in-rate. We are hopeful to bring the services normal in next 1-2 hours. We will keep updating the status
Sep 4, 08:47 UTC
Investigating - Hi there,

We want to inform you about lag in our data ingestion pipeline that is responsible for user creation, user updates, event ingestion and campaign stats updation.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the issue is identified and resolved at the earliest

We really appreciate your understanding and cooperation in this regard.

Thanks,
Moengage

Sep 4, 08:03 UTC
Sep 3, 2025
Completed - The scheduled maintenance has been completed.
Sep 3, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 16:30 UTC
Scheduled - Hi there,

Hope you are having a great week!

We want to inform you about the Scheduled Maintenance for MoEngage Analytics Suite on Dashboard 03. This is planned to be carried out starting Sept 3rd 2025, 10:00 PM IST / Sept 3rd 2025, 16:30 PM UTC for 1 hour.

During this maintenance window, we will be upgrading our analytics systems to improve the overall reliability of our platform.

During the maintenance window, the analytics suite would be non operational or would be providing inconsistent results.

Please note that MoEngage would still be accessible and no action would be required from your end.

All other capabilities will continue to function as expected.

We have a dedicated team working on this, to ensure that the maintenance is carried out very smoothly. But if you experience any unanticipated delay or issues on the platform, please reach out to us via support ticket.

We really appreciate your understanding and cooperation in this regard.


Thanks,
Team MoEngage

Sep 3, 14:21 UTC
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
Resolved - We want to inform you about a recent incident affecting our Google Ads campaigns across all data centers. Due to an issue with our Google Ads client, some campaign sends experienced intermittent failures today on 25th August.

The issue has now been resolved through a client patch. However, this may have resulted in higher-than-usual error rates for certain Google Ads campaigns during the incident period.

If you have critical campaigns, we recommend re-running them for users that may not have received them.

We sincerely regret the inconvenience caused and appreciate your understanding.

Thank you for your patience and cooperation.

Aug 25, 12:11 UTC
Resolved - All the services are running as expected. We will work on identifying the root cause of the incident and take steps to prevent such kind of incidents in the future.
Aug 25, 08:44 UTC
Update - Campaign sending is affected by an hour, Our team is working on sending the pending campaigns in the next 30-60 minutes.
Aug 25, 07:03 UTC
Update - We are continuing to work on a fix for this issue.
Aug 25, 06:57 UTC
Identified - We have found an issue with one of our core services in DC3 experiencing a minor outage, due to which some of the dependent Analytics, Segmentation and Campaign services got affected. Our team has identified the issue and we are fixing it.
Aug 25, 06:56 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.