{
  "page": {
    "id": "tkvws0wp7snw",
    "name": "MoEngage",
    "url": "https://status.moengage.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"dashboard-01","created_at":"2021-01-12T13:35:49.081Z","updated_at":"2022-03-14T06:17:25.868Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"3zz6z8skft1f","group_id":null,"page_id":"tkvws0wp7snw","components":["ddgksry5zmzj","z8ftc8mxdztt","jjblpdxhjm7n","v2cdglfyjkdq","xdf16n5mg6fk","xbb8f6qn5py0","w65rcb41cbt6","bg0f62ywg7sk","ylc22ccf25rp","nkll6g0bmmyv","vz8rby2t4436","gjxxxsh4k710","9688sw38h4lv","h35vmdp3922g","6jc48t1n7tk5","knyzv96l7xz5","34dt68n4w4xy","s8tb659nfklf","7v5qkqncxm13","9jsscb2fx0sv","ycpnkt63bvyl","l9g5s1vtpjvw","2r7666s7xgkh","xy701ngkrl03","28d6qccncwsr","9s9f0r9b6z1w"]},{"status":"operational","name":"dashboard-02","created_at":"2021-01-24T09:02:42.127Z","updated_at":"2022-03-14T06:17:40.056Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"xgcm036n74cx","group_id":null,"page_id":"tkvws0wp7snw","components":["lyshjdp9wwsl","yfrtxd9b4tz3","rl05d5v29bcg","sjgqw4wghsm9","h31fd7kcqbnp","5g24hf63cxvz","sylrbmr85j11","h7t8ltxjb8qv","9s8fd2x7nkrx","29xwf8lzpzhn","78hf7h123ykt","l01d1gbn5nk1","nvjhc8wjr42g","54sb35y2jnt7","y024pwhzmyz4","3qqpgsr4m6cy","bpj8lhk46y8n","5tcvfz88rrw7","t469bfmn25xs","6l4q55rspsfl","85qyd664yfdq","48b7jjklv74p","x2m2jdqb47bb","h902q2pr671p","n5xzctnnhtnj","8r1dgr7r875y"]},{"status":"operational","name":"dashboard-03","created_at":"2021-01-24T09:24:49.886Z","updated_at":"2022-03-14T06:17:54.854Z","position":10,"description":null,"showcase":false,"start_date":null,"id":"s81s05nh44kv","group_id":null,"page_id":"tkvws0wp7snw","components":["lt0tgdq4cvkn","3nl88sztwy64","nlgxc009467q","whfs3kvc8r3g","zkc11kdzshk3","g5c9wrflqmks","pj4bxwktfb4s","yfcswm6tymnv","98xrs9t8hcn6","18dhtrny7dpq","zcrvkv1994tm","8hylyr8vx67k","3k63tb6x7t6k","4g04s7bjh4ks","whhdml5kkq33","1khv0f9lf6gk","cngrh3k5gw48","lnqp2wggp6h2","vr5vv114c1nl","55ncctrvw73p","xwlv6zpchcvr","l14tp9t99lbh","5mdx1bswmy7c","cqg5yb562lh7","4q2bj3lkysdh","3z3h668qy8rk","b6w29mf83m4n"]},{"status":"operational","name":"dashboard-04","created_at":"2022-12-03T06:56:19.689Z","updated_at":"2022-12-03T06:56:19.689Z","position":11,"description":null,"showcase":false,"start_date":null,"id":"bjjdp0b2x3rt","group_id":null,"page_id":"tkvws0wp7snw","components":["bt94d8lkbhw6","mb8n44d1hwbm","wzrkms8yly7m","nvrq2tvvxbvb","4fxtqrfx1qtg","3p74dl8wh5xp","jm5s800166ky","r840g3w4xqm9","bkt1jxxsh7lb","r587zq0rbrfv","x2bdf5v9jbfl","qm2y5pvlwlsv","lgljbkktqgqh","gbmctnv2zp88","6rh72n1gqbdw","3bswmz2blljl","6j2139kpvqm3","dls8z33f8tgq","9ch2h5nj4j6r","hb87q4n3x3vt","6y4qj7c5xbtm","pstrjs3dh054","9ny7l0sf5m61","1sn2bmbsxjs4","m3g6qbf4nk4z","7y01hrpdb956"]},{"status":"operational","name":"dashboard-05","created_at":"2024-09-28T11:04:21.281Z","updated_at":"2024-09-28T11:04:21.281Z","position":12,"description":null,"showcase":false,"start_date":null,"id":"0q67lk95z4zq","group_id":null,"page_id":"tkvws0wp7snw","components":["s73gsk4f9cwn","5491kd9xrjn4","p499z50519v8","054j4dcjmhny","nqc0wcrgvq85","m3d021h7pnzq","xh1130wnbj85","5ghvq001lfbg","14d3yl10gnpx","c4p4mb2qzp47","8zfct8p05cfm","1ft3025nc3rn","2ntrk8kgl57x","bc6m591pr7md","y67d95wvmsj4","jvxs45j4mqtv","0rgy7h8czbt1","zmfysq5p691d","kjcdjyvtgym1","41889z1hy7r9","0ryswn8bfg2q","s11sllp6prtx","6cd4vph0188z"]},{"status":"operational","name":"dashboard-06","created_at":"2024-09-28T11:14:06.491Z","updated_at":"2024-09-28T11:14:06.491Z","position":13,"description":null,"showcase":false,"start_date":null,"id":"sd9pltjznljq","group_id":null,"page_id":"tkvws0wp7snw","components":["2z18kbbjgmy7","7qpkfn6fpj23","5wkgj2kvvrfq","2xkm08b0hjsl","47dl8lt7b4fk","8z44wm94d554","m8bytxjy963b","dv9vtmp1jrj8","bcl0mhvr5gy9","kw8hbnpr24nl","nhs4vvprtl6j","6j3s36rc3yvt","8qtdzkn3ls8p","sj1r5wnzk5fn","5yd7g5zhvnf6","1m1psm0p5h9q","zbykjh2by6dk","5zknnff5mw1w","yt0vvg625375","f77b8zs1gfkz","q370jg2xq2yr","cyk0n61c6z7h","kcy39w9x01zw","rc806xm93dn2","0lrcs8g84340"]},{"status":"operational","name":"dashboard-101","created_at":"2025-10-01T08:07:20.993Z","updated_at":"2025-10-01T08:07:20.993Z","position":14,"description":null,"showcase":false,"start_date":null,"id":"04hft8fl0qf6","group_id":null,"page_id":"tkvws0wp7snw","components":["0zmnhhzwny3w","qg27nk3cl1nj","pt4pglnjjl4m","t9dm7k43fjdn","r3vm1970nkkf","4jjf67hrcykc","klvt700vk05p","p53ckszml2y7","pp91qvd8m7jq","9bnbgqlwg9ft","6cbs5d1l9fk7","8t9352llyf5b","kzvphry52kxf","n9bcyj7v8v49","lp3dxc3bjbfj","1wwm4clcrvb2","8zr693k6yn90","tmcbvfr0qryt","zdq6fgxvy32g","mzfy8xr1087x","dds4j7nxglk2","mrb2pb6wrz42","k82f8wpxy8wq","60mm47ry5ks6","fby85zc42pz7","r2cl7489yddt"]}],
  "incidents": [{"name":"DC01 - Campaigns Dashboard is experiencing intermittent errors","status":"resolved","created_at":"2026-09-24T11:39:12.802Z","updated_at":"2026-09-24T12:23:09.826Z","monitoring_at":"2026-09-24T11:48:44.176Z","resolved_at":"2026-09-24T12:23:09.798Z","impact":"minor","shortlink":"https://stspg.io/8rsb112b5q3b","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-24T11:39:12.792Z","reminder_intervals":null,"id":"jxxlmt598pxf","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-24T12:23:09.798Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T12:23:09.798Z","display_at":"2026-09-24T12:23:09.798Z","deliver_notifications":true,"tweet_id":null,"id":"73nqrltj1xvg","incident_id":"jxxlmt598pxf","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are actively monitoring after a fix.","created_at":"2026-09-24T11:48:44.176Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T11:48:44.176Z","display_at":"2026-09-24T11:48:44.176Z","deliver_notifications":true,"tweet_id":null,"id":"r28nls7z6h3r","incident_id":"jxxlmt598pxf","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue affecting the campaign listing page on the dashboard. Some users may see intermittent errors  while loading or viewing their campaigns listing.\nOur engineering team is actively working on this, and we will share the next update within 30 minutes or sooner as more information becomes available.","created_at":"2026-09-24T11:39:12.885Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-24T11:39:12.885Z","display_at":"2026-09-24T11:39:12.885Z","deliver_notifications":true,"tweet_id":null,"id":"mv2nhxyqz60c","incident_id":"jxxlmt598pxf","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2021-01-12T14:33:11.867Z","updated_at":"2026-09-24T12:23:09.715Z","position":8,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"bg0f62ywg7sk","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"}]},{"name":"DC 01 | Aux User-Profile Data Migration","status":"completed","created_at":"2026-08-27T10:24:24.641Z","updated_at":"2026-09-03T07:00:09.018Z","monitoring_at":null,"resolved_at":"2026-09-03T07:00:08.813Z","impact":"maintenance","shortlink":"https://stspg.io/w7tk5630bgxz","scheduled_for":"2026-09-03T02:30:00.000Z","scheduled_until":"2026-09-03T07:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-03T01:30:09.740Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-27T10:24:24.630Z","reminder_intervals":null,"id":"mh2k6y8dzqh4","page_id":"tkvws0wp7snw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-03T07:00:08.813Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T07:00:08.813Z","display_at":"2026-09-03T07:00:08.813Z","deliver_notifications":true,"tweet_id":null,"id":"sv05g7r9lrjj","incident_id":"mh2k6y8dzqh4","custom_tweet":null,"affected_components":[{"code":"9688sw38h4lv","name":"dashboard-01 - User Imports","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-03T02:30:07.488Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T02:30:07.488Z","display_at":"2026-09-03T02:30:07.488Z","deliver_notifications":true,"tweet_id":null,"id":"fj7qlkpcnzl5","incident_id":"mh2k6y8dzqh4","custom_tweet":null,"affected_components":[{"code":"9688sw38h4lv","name":"dashboard-01 - User Imports","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-03T01:30:09.445Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T01:30:09.445Z","display_at":"2026-09-03T01:30:09.445Z","deliver_notifications":true,"tweet_id":null,"id":"hm0s9jg9frwd","incident_id":"mh2k6y8dzqh4","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We're upgrading database infrastructure for auxiliary user-profile data on DC01. \n\nDuring this period, the existing Aux data will continue to run as it is without any impact.\nOnly impact would be for the new aux data import, it will have some delay in processing. \n\nThere is no impact to normal user creation/updates or event ingestion or file based imports.\n\n*Migration window*\n🗓️ 3rd September, 8:00 AM – 12:30 PM IST\n📍 DC01 only — no impact to any other data centre. \n\n*What's actually affected*\n- Practical impact for clients: any user-profile attribute updates that would normally sync in during the window will be delayed. Personalisation/campaigns will keep running, just against data that's current as of the start of the window rather than real-time.\n\nThere is no action needed from the customers during this window.","created_at":"2026-08-27T10:24:24.720Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T05:25:48.295Z","display_at":"2026-08-27T10:24:24.720Z","deliver_notifications":true,"tweet_id":null,"id":"s0gqv919q51v","incident_id":"mh2k6y8dzqh4","custom_tweet":null,"affected_components":[{"code":"9688sw38h4lv","name":"dashboard-01 - User Imports","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"User Imports","created_at":"2021-01-12T14:35:54.992Z","updated_at":"2026-09-03T07:00:08.506Z","position":13,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"9688sw38h4lv","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"}]},{"name":"Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update","status":"resolved","created_at":"2026-08-17T14:30:00.000Z","updated_at":"2026-08-18T13:00:40.505Z","monitoring_at":null,"resolved_at":"2026-08-17T14:30:00.000Z","impact":"major","shortlink":"https://stspg.io/ymy5g5489szw","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-17T14:30:00.000Z","reminder_intervals":null,"id":"m5g1wcztlbmb","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"Summary\nBetween 2026-08-17 at 19:55 IST and 2026-08-18 at 12:00 IST, a subset of requests made to the Inform API may not have been delivered successfully. Affected requests received an HTTP 200 OK response, indicating success, but the corresponding messages were never sent.\nThe issue has been fully resolved as of 2026-08-18 at 12:00 IST.\n\nImpact\n\n- Customers using the Inform API routed through DC-03 during the affected window may have been impacted\n- Affected requests appeared successful on the client side but were not processed\n- As a result, messages associated with those requests were not delivered\n- We are unable to automatically retry or replay the affected requests\n\n\nWhat We Did\nWe identified the issue during a routine internal routing update and immediately rolled back the change. Full service was restored at 2026-08-18 at 12:00 IST.\n\nWhat You Should Do\nIf you believe your integration was affected during this window, we recommend:\n\n- Reviewing your logs for requests made between 2026-08-17 19:55 IST and 2026-08-18 12:00 IST\n- Identifying any messages that were not delivered as expected\n- Re-sending those requests manually if delivery is still required\n\n\nWe sincerely apologize for the inconvenience this may have caused. If you have any questions or need assistance identifying affected requests, please reach out to our support team.","created_at":"2026-08-18T10:31:38.265Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T13:00:15.719Z","display_at":"2026-08-17T14:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"q75sk88v5f75","incident_id":"m5g1wcztlbmb","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Dashboard 01 - Degraded Performance Across Multiple Services","status":"resolved","created_at":"2026-07-27T10:07:00.020Z","updated_at":"2026-07-27T14:47:06.742Z","monitoring_at":"2026-07-27T11:38:46.605Z","resolved_at":"2026-07-27T14:47:06.726Z","impact":"major","shortlink":"https://stspg.io/qlf74342f5kv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-27T10:07:00.004Z","reminder_intervals":null,"id":"c11zqn2z56p2","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-27T14:47:06.726Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T14:47:06.726Z","display_at":"2026-07-27T14:47:06.726Z","deliver_notifications":true,"tweet_id":null,"id":"nsnkt7lmrm76","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"operational","new_status":"operational"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"operational","new_status":"operational"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"operational","new_status":"operational"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"operational","new_status":"operational"},{"code":"xbb8f6qn5py0","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Flows","old_status":"operational","new_status":"operational"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"operational","new_status":"operational"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are pleased to confirm that our engineering team has identified the root cause and successfully applied a fix. Our infrastructure has recovered rapidly and we are seeing strong improvement across all affected services.\n\nServices have returned to normal and we are in the process of clearing the remaining backlog. We will post a final update once the backlog has been fully cleared.\n\nThank you for your patience and understanding throughout this incident.","created_at":"2026-07-27T11:38:46.605Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T11:38:46.605Z","display_at":"2026-07-27T11:38:46.605Z","deliver_notifications":true,"tweet_id":null,"id":"jd5y6tygp3hm","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"degraded_performance","new_status":"operational"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"degraded_performance","new_status":"operational"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"degraded_performance","new_status":"operational"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"degraded_performance","new_status":"operational"},{"code":"xbb8f6qn5py0","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Flows","old_status":"degraded_performance","new_status":"operational"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"operational"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Our cloud infrastructure provider is currently experiencing issues which are impacting our services. We are in active communication with them and are working together to achieve a full recovery.\n\nWe are seeing gradual improvement and services are beginning to recover, however this may take some time. We appreciate your continued patience while we work towards full resolution.\n\nWe will provide a further update shortly.","created_at":"2026-07-27T11:07:11.452Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T11:07:11.452Z","display_at":"2026-07-27T11:07:11.452Z","deliver_notifications":true,"tweet_id":null,"id":"y8xmgsr445pv","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xbb8f6qn5py0","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our engineering team has implemented a temporary workaround which has helped improve performance. Campaign sending has resumed, however you may still experience slower than usual delivery speeds while we continue to work on a full resolution.\n\nWe will provide a further update shortly.","created_at":"2026-07-27T10:32:54.268Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T10:32:54.268Z","display_at":"2026-07-27T10:32:54.268Z","deliver_notifications":true,"tweet_id":null,"id":"fqh68pfjzcjv","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xbb8f6qn5py0","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Event Triggered Campaigns and Flows are also experiencing degraded performance.\n\nOur team continues to work on a resolution and we will provide a further update shortly.","created_at":"2026-07-27T10:13:52.520Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T10:15:17.500Z","display_at":"2026-07-27T10:13:52.000Z","deliver_notifications":true,"tweet_id":null,"id":"53mg9b55x97g","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xbb8f6qn5py0","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Flows","old_status":"operational","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"operational","new_status":"degraded_performance"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We have identified that our servers are experiencing delays in scaling up within our cloud infrastructure. This is causing campaign sending to be significantly slower than normal as a result.\n\nOur engineering team is actively working on a resolution and we will provide a further update shortly.","created_at":"2026-07-27T10:12:00.635Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T10:12:00.635Z","display_at":"2026-07-27T10:12:00.635Z","deliver_notifications":true,"tweet_id":null,"id":"kwflvlmpjhs6","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently experiencing degraded performance across multiple services. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible.\n\nWhat We Know So Far\n\nMultiple services are experiencing degraded performance\nOutbound channels are particularly impacted and some users may experience delays or failures with outbound message delivery\nOur team has identified a potential issue with our underlying cloud infrastructure and is actively investigating\n\nWhat We Are Doing\n\nOur engineering team is actively investigating the root cause and is working to restore full service. We will share more details as they become available.\n\nWe will provide our next update within 30 minutes.\n\nWe sincerely apologize for the disruption this may be causing to your operations. Thank you for your patience and understanding while we work to resolve this.","created_at":"2026-07-27T10:07:00.188Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-27T10:07:00.188Z","display_at":"2026-07-27T10:07:00.188Z","deliver_notifications":true,"tweet_id":null,"id":"hwm9rcqdsl9k","incident_id":"c11zqn2z56p2","custom_tweet":null,"affected_components":[{"code":"z8ftc8mxdztt","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"operational","new_status":"degraded_performance"},{"code":"jjblpdxhjm7n","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Email","old_status":"operational","new_status":"degraded_performance"},{"code":"v2cdglfyjkdq","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - SMS","old_status":"operational","new_status":"degraded_performance"},{"code":"xdf16n5mg6fk","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"operational","new_status":"degraded_performance"},{"code":"28d6qccncwsr","name":"dashboard-01 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","created_at":"2021-01-12T14:29:55.502Z","updated_at":"2026-07-27T11:38:46.451Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"z8ftc8mxdztt","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Email","created_at":"2021-01-12T14:30:11.535Z","updated_at":"2026-07-27T11:38:46.475Z","position":3,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"jjblpdxhjm7n","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - SMS","created_at":"2021-01-12T14:30:25.595Z","updated_at":"2026-07-27T11:38:46.491Z","position":4,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"v2cdglfyjkdq","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Connectors","created_at":"2021-01-12T14:30:45.885Z","updated_at":"2026-07-27T11:38:46.508Z","position":5,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"xdf16n5mg6fk","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Flows","created_at":"2021-01-12T14:35:27.954Z","updated_at":"2026-07-27T11:38:46.526Z","position":6,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"xbb8f6qn5py0","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"Event Triggered Campaigns and Flows","created_at":"2021-01-12T14:35:11.047Z","updated_at":"2026-07-27T11:38:46.542Z","position":11,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"vz8rby2t4436","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - WhatsApp","created_at":"2025-02-14T13:02:57.242Z","updated_at":"2026-07-27T11:38:46.561Z","position":25,"description":null,"showcase":true,"start_date":"2025-02-14T00:00:00.000Z","id":"28d6qccncwsr","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"}]},{"name":"DC01 - Degraded performance of Inform,  Event Triggered Campaigns, Flows","status":"resolved","created_at":"2026-07-25T09:11:31.104Z","updated_at":"2026-07-25T12:00:32.438Z","monitoring_at":"2026-07-25T11:36:41.968Z","resolved_at":"2026-07-25T12:00:32.420Z","impact":"major","shortlink":"https://stspg.io/5wckyc5qscqb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-25T09:11:31.091Z","reminder_intervals":null,"id":"lqy9s20hk5qm","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-25T12:00:32.420Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T12:00:32.420Z","display_at":"2026-07-25T12:00:32.420Z","deliver_notifications":true,"tweet_id":null,"id":"pv86pkr3r4wg","incident_id":"lqy9s20hk5qm","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"operational"},{"code":"2r7666s7xgkh","name":"dashboard-01 - Inform","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are currently monitoring services","created_at":"2026-07-25T11:36:41.968Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T11:36:41.968Z","display_at":"2026-07-25T11:36:41.968Z","deliver_notifications":true,"tweet_id":null,"id":"rytcw21kfdv0","incident_id":"lqy9s20hk5qm","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"2r7666s7xgkh","name":"dashboard-01 - Inform","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We continue to work on mitigation.","created_at":"2026-07-25T09:54:14.102Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T09:54:14.102Z","display_at":"2026-07-25T09:54:14.102Z","deliver_notifications":true,"tweet_id":null,"id":"4hhn53jlc44n","incident_id":"lqy9s20hk5qm","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"2r7666s7xgkh","name":"dashboard-01 - Inform","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-07-25T09:53:21.983Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T09:53:21.983Z","display_at":"2026-07-25T09:53:21.983Z","deliver_notifications":true,"tweet_id":null,"id":"mdymgljrbz1m","incident_id":"lqy9s20hk5qm","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"2r7666s7xgkh","name":"dashboard-01 - Inform","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-07-25T09:18:14.387Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T09:18:14.387Z","display_at":"2026-07-25T09:18:14.387Z","deliver_notifications":true,"tweet_id":null,"id":"69hrsz0l1w2h","incident_id":"lqy9s20hk5qm","custom_tweet":null,"affected_components":[{"code":"bg0f62ywg7sk","name":"dashboard-01 - Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"2r7666s7xgkh","name":"dashboard-01 - Inform","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating issue related to following services in DC01:\n- Inform\n- Event Triggered Campaigns and Flow","created_at":"2026-07-25T09:11:31.206Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-25T09:11:31.206Z","display_at":"2026-07-25T09:11:31.206Z","deliver_notifications":true,"tweet_id":null,"id":"7941bvq1x2pb","incident_id":"lqy9s20hk5qm","custom_tweet":null,"affected_components":[{"code":"vz8rby2t4436","name":"dashboard-01 - Event Triggered Campaigns and Flows","old_status":"operational","new_status":"degraded_performance"},{"code":"2r7666s7xgkh","name":"dashboard-01 - Inform","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2021-01-12T14:33:11.867Z","updated_at":"2026-09-24T12:23:09.715Z","position":8,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"bg0f62ywg7sk","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"Event Triggered Campaigns and Flows","created_at":"2021-01-12T14:35:11.047Z","updated_at":"2026-07-27T11:38:46.542Z","position":11,"description":null,"showcase":true,"start_date":"2021-01-12T00:00:00.000Z","id":"vz8rby2t4436","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"},{"status":"operational","name":"Inform","created_at":"2022-12-03T06:52:31.429Z","updated_at":"2026-07-25T12:00:32.380Z","position":23,"description":"MoEngage inform uptime information.","showcase":true,"start_date":"2022-12-03T00:00:00.000Z","id":"2r7666s7xgkh","page_id":"tkvws0wp7snw","group_id":"3zz6z8skft1f"}]},{"name":"Dashboard 02 - Degradation in Email Link Branding Service","status":"resolved","created_at":"2026-06-01T05:00:00.000Z","updated_at":"2026-06-01T10:03:18.552Z","monitoring_at":null,"resolved_at":"2026-06-01T05:00:00.000Z","impact":"major","shortlink":"https://stspg.io/9d0jksbbqjmr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-01T10:02:49.604Z","reminder_intervals":null,"id":"fl5qlqcb13s2","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"Between 05:00 UTC and 08:35 UTC, the Branded Email Link Click Domain service in the DC-02 region experienced an extended period of performance degradation, followed by a brief period of unavailability.\n\nImpact:\n05:00 UTC – 08:00 UTC:\nThe service operated in a degraded state. Some users may have experienced delayed responses or intermittent timeouts when clicking branded email links for a limited number of affected brands.\n\n08:00 UTC – 08:35 UTC:\nThe service was unavailable while our engineering team performed recovery actions. Normal service was fully restored at 08:35 UTC.\n\nRoot Cause:\nThe degradation was caused by an unexpected and significant spike in request volume. This sudden increase in traffic placed excessive load on the backend database, resulting in slower query processing and degraded service performance.\n\nResolution:\nOur monitoring systems detected the degradation and alerted the engineering team. To restore stability and support the increased traffic volume, the team scaled the underlying database infrastructure and completed recovery procedures.\n\nAfter the infrastructure changes were completed, service availability and performance returned to normal at 08:35 UTC.\n\nCurrent Status\nThe issue has been resolved, and the Branded Email Link Click Domain service is operating normally in the DC-02 region.\n\nWe apologize for the disruption and any inconvenience this may have caused.","created_at":"2026-06-01T10:02:49.662Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-01T10:02:49.662Z","display_at":"2026-06-01T05:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"101f3c3b4ppm","incident_id":"fl5qlqcb13s2","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Dashboard 02 and 04 - Email Delivery Reporting Impact","status":"resolved","created_at":"2026-05-31T22:30:00.000Z","updated_at":"2026-06-04T10:19:39.514Z","monitoring_at":null,"resolved_at":"2026-06-01T04:00:00.000Z","impact":"major","shortlink":"https://stspg.io/lsbhvrjz7rpk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-01T04:00:00.000Z","reminder_intervals":null,"id":"c106yrd91z68","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"On June 1, 2026, we experienced a major incident that affected the processing of email delivery status events in two of our data centers; Dashboard 02 and 04.\n\nDuring this incident, some delivery-related events — including delivered, bounce, and spam status updates — were not processed correctly. As a result, customers may have seen incomplete or under-reported delivery statistics in dashboards and reports for campaigns sent during the affected period.\n\nWe want to emphasize that actual email sending and delivery to recipients were not impacted. The issue was limited to the reporting and processing of delivery status events.\n\nThe incident was triggered by a recent internal system update that changed how delivery events are grouped and processed. In some environments, this caused certain event batches to fail processing. Our monitoring did not alert us as quickly as expected, which delayed detection and response. We sincerely apologize for the impact this had on your visibility into campaign performance and for the delay in identifying the issue.\n\nOur teams have taken corrective action to resolve the issue and are reviewing the affected data. We are also strengthening our monitoring, validation, and release safeguards to help prevent similar incidents in the future.\n\nWe understand how important accurate and timely delivery reporting is to your business, and we regret the disruption this caused. Thank you for your patience and understanding while we worked through this incident.","created_at":"2026-06-04T10:17:57.725Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T10:19:39.446Z","display_at":"2026-06-01T04:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"tdm5gp44rhqs","incident_id":"c106yrd91z68","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"DC03 | Delay in data ingestion","status":"resolved","created_at":"2026-05-14T09:55:18.968Z","updated_at":"2026-05-14T15:01:56.872Z","monitoring_at":"2026-05-14T09:57:13.962Z","resolved_at":"2026-05-14T15:01:56.848Z","impact":"minor","shortlink":"https://stspg.io/lmq3sv2437wj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-14T09:55:18.956Z","reminder_intervals":null,"id":"r6mj734q8yq7","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"The lag is cleared and latency is within our SLA threshold. \n\nThe team will take corrective actions as part of the incident post mortem.","created_at":"2026-05-14T15:01:56.848Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T15:01:56.848Z","display_at":"2026-05-14T15:01:56.848Z","deliver_notifications":true,"tweet_id":null,"id":"3yy0q7cnrxx5","incident_id":"r6mj734q8yq7","custom_tweet":null,"affected_components":[{"code":"lt0tgdq4cvkn","name":"dashboard-03 - Data Processing","old_status":"degraded_performance","new_status":"operational"},{"code":"zcrvkv1994tm","name":"dashboard-03 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"operational"},{"code":"3k63tb6x7t6k","name":"dashboard-03 - User Imports","old_status":"degraded_performance","new_status":"operational"},{"code":"4g04s7bjh4ks","name":"dashboard-03 - User Exports","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuously monitoring the situation. The lag is slowly going down as we have provisioned more infrastructure. \n\nCurrent lag is ~2.5 hours.","created_at":"2026-05-14T11:35:14.457Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T11:35:14.457Z","display_at":"2026-05-14T11:35:14.457Z","deliver_notifications":true,"tweet_id":null,"id":"96cjvfltv07j","incident_id":"r6mj734q8yq7","custom_tweet":null,"affected_components":[{"code":"lt0tgdq4cvkn","name":"dashboard-03 - Data Processing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zcrvkv1994tm","name":"dashboard-03 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"3k63tb6x7t6k","name":"dashboard-03 - User Imports","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4g04s7bjh4ks","name":"dashboard-03 - User Exports","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"The fix has been implemented and the lag is coming down. Current lag is ~3hours. The team is monitoring the systems","created_at":"2026-05-14T09:57:13.962Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T09:57:13.962Z","display_at":"2026-05-14T09:57:13.962Z","deliver_notifications":true,"tweet_id":null,"id":"yxdc9633lpcs","incident_id":"r6mj734q8yq7","custom_tweet":null,"affected_components":[{"code":"lt0tgdq4cvkn","name":"dashboard-03 - Data Processing","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"zcrvkv1994tm","name":"dashboard-03 - Event Triggered Campaigns and Flows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"3k63tb6x7t6k","name":"dashboard-03 - User Imports","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"4g04s7bjh4ks","name":"dashboard-03 - User Exports","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are experiencing delay in our user and event ingestion pipeline. The issue started around 10am IST on 14-May. \nThis impacts all the ingestion to be delayed resulting in stale data availability in downstream systems. \n\nThe team has identified the issue and released a patch for the fix.\n\nThe current delay is ~3hours.","created_at":"2026-05-14T09:55:19.076Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T09:55:19.076Z","display_at":"2026-05-14T09:55:19.076Z","deliver_notifications":true,"tweet_id":null,"id":"0w5s4rn89vdm","incident_id":"r6mj734q8yq7","custom_tweet":null,"affected_components":[{"code":"lt0tgdq4cvkn","name":"dashboard-03 - Data Processing","old_status":"operational","new_status":"degraded_performance"},{"code":"zcrvkv1994tm","name":"dashboard-03 - Event Triggered Campaigns and Flows","old_status":"operational","new_status":"degraded_performance"},{"code":"3k63tb6x7t6k","name":"dashboard-03 - User Imports","old_status":"operational","new_status":"degraded_performance"},{"code":"4g04s7bjh4ks","name":"dashboard-03 - User Exports","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Processing","created_at":"2021-01-24T09:24:49.895Z","updated_at":"2026-05-14T15:01:56.743Z","position":1,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"lt0tgdq4cvkn","page_id":"tkvws0wp7snw","group_id":"s81s05nh44kv"},{"status":"operational","name":"Event Triggered Campaigns and Flows","created_at":"2021-01-24T09:27:30.269Z","updated_at":"2026-05-14T15:01:56.764Z","position":11,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"zcrvkv1994tm","page_id":"tkvws0wp7snw","group_id":"s81s05nh44kv"},{"status":"operational","name":"User Imports","created_at":"2021-01-24T09:27:56.283Z","updated_at":"2026-05-14T15:01:56.783Z","position":13,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"3k63tb6x7t6k","page_id":"tkvws0wp7snw","group_id":"s81s05nh44kv"},{"status":"operational","name":"User Exports","created_at":"2021-01-24T09:28:07.800Z","updated_at":"2026-05-14T15:01:56.801Z","position":14,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"4g04s7bjh4ks","page_id":"tkvws0wp7snw","group_id":"s81s05nh44kv"}]},{"name":"DC04 | Delay in Data Processing","status":"resolved","created_at":"2026-05-13T22:02:26.347Z","updated_at":"2026-05-14T03:39:31.010Z","monitoring_at":"2026-05-13T22:02:26.446Z","resolved_at":"2026-05-14T03:39:30.996Z","impact":"minor","shortlink":"https://stspg.io/w7j7pfb9g1xz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-13T22:02:26.335Z","reminder_intervals":null,"id":"kjj4ktgggh4d","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-14T03:39:30.996Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-14T03:39:30.996Z","display_at":"2026-05-14T03:39:30.996Z","deliver_notifications":true,"tweet_id":null,"id":"6mbpswhsj9h9","incident_id":"kjj4ktgggh4d","custom_tweet":null,"affected_components":[{"code":"bt94d8lkbhw6","name":"dashboard-04 - Data Processing","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We observed  delay in data processing for DC04, subsequently Issue was identified. We are actively monitoring data processing lag for DC 04.","created_at":"2026-05-13T22:02:26.446Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-13T22:02:26.446Z","display_at":"2026-05-13T22:02:26.446Z","deliver_notifications":true,"tweet_id":null,"id":"vb8jv47x7xk2","incident_id":"kjj4ktgggh4d","custom_tweet":null,"affected_components":[{"code":"bt94d8lkbhw6","name":"dashboard-04 - Data Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Processing","created_at":"2022-12-03T06:56:19.731Z","updated_at":"2026-05-14T03:39:30.966Z","position":1,"description":"Events and User profiles processing availability.","showcase":true,"start_date":"2022-12-03T00:00:00.000Z","id":"bt94d8lkbhw6","page_id":"tkvws0wp7snw","group_id":"bjjdp0b2x3rt"}]},{"name":"[Dashboard-02] Delay in Campaign Sending","status":"resolved","created_at":"2026-04-24T04:35:32.232Z","updated_at":"2026-04-24T05:27:28.480Z","monitoring_at":"2026-04-24T04:35:32.503Z","resolved_at":"2026-04-24T05:27:28.397Z","impact":"minor","shortlink":"https://stspg.io/3739wlxhshnk","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-24T04:35:32.212Z","reminder_intervals":null,"id":"2s5r074c4zgb","page_id":"tkvws0wp7snw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-24T05:27:28.397Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-24T05:27:28.397Z","display_at":"2026-04-24T05:27:28.397Z","deliver_notifications":true,"tweet_id":null,"id":"3pvvx9znkvz0","incident_id":"2s5r074c4zgb","custom_tweet":null,"affected_components":[{"code":"yfrtxd9b4tz3","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"degraded_performance","new_status":"operational"},{"code":"rl05d5v29bcg","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Email","old_status":"degraded_performance","new_status":"operational"},{"code":"sjgqw4wghsm9","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - SMS","old_status":"degraded_performance","new_status":"operational"},{"code":"h31fd7kcqbnp","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"degraded_performance","new_status":"operational"},{"code":"5g24hf63cxvz","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Flows","old_status":"degraded_performance","new_status":"operational"},{"code":"9s8fd2x7nkrx","name":"dashboard-02 - Segmentation","old_status":"degraded_performance","new_status":"operational"},{"code":"85qyd664yfdq","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Facebook Audience","old_status":"degraded_performance","new_status":"operational"},{"code":"n5xzctnnhtnj","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"degraded_performance","new_status":"operational"},{"code":"8r1dgr7r875y","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Google Ads Audience","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"There was a degradation in our querying service (Segmentation). The issue started at 3:00 UTC and is resolved now. We are now rerunning the failed campaigns. All delayed campaigns should be sent out in the next 45-60 minutes.","created_at":"2026-04-24T04:35:32.503Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-24T04:35:32.503Z","display_at":"2026-04-24T04:35:32.503Z","deliver_notifications":true,"tweet_id":null,"id":"xqg84wy76bjs","incident_id":"2s5r074c4zgb","custom_tweet":null,"affected_components":[{"code":"yfrtxd9b4tz3","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","old_status":"operational","new_status":"degraded_performance"},{"code":"rl05d5v29bcg","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Email","old_status":"operational","new_status":"degraded_performance"},{"code":"sjgqw4wghsm9","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - SMS","old_status":"operational","new_status":"degraded_performance"},{"code":"h31fd7kcqbnp","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Connectors","old_status":"operational","new_status":"degraded_performance"},{"code":"5g24hf63cxvz","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Flows","old_status":"operational","new_status":"degraded_performance"},{"code":"9s8fd2x7nkrx","name":"dashboard-02 - Segmentation","old_status":"operational","new_status":"degraded_performance"},{"code":"85qyd664yfdq","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Facebook Audience","old_status":"operational","new_status":"degraded_performance"},{"code":"n5xzctnnhtnj","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - WhatsApp","old_status":"operational","new_status":"degraded_performance"},{"code":"8r1dgr7r875y","name":"dashboard-02 - One-time \u0026 Periodic Campaigns - Google Ads Audience","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Mobile Push \u0026 Web Push","created_at":"2021-01-24T09:14:24.076Z","updated_at":"2026-04-24T05:27:28.202Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"yfrtxd9b4tz3","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Email","created_at":"2021-01-24T09:15:40.845Z","updated_at":"2026-04-24T05:27:28.221Z","position":3,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"rl05d5v29bcg","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - SMS","created_at":"2021-01-24T09:16:08.005Z","updated_at":"2026-04-24T05:27:28.237Z","position":4,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"sjgqw4wghsm9","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Connectors","created_at":"2021-01-24T09:16:44.974Z","updated_at":"2026-04-24T05:27:28.255Z","position":5,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"h31fd7kcqbnp","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Flows","created_at":"2021-01-24T09:17:06.672Z","updated_at":"2026-04-24T05:27:28.272Z","position":6,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"5g24hf63cxvz","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"Segmentation","created_at":"2021-01-24T09:19:31.229Z","updated_at":"2026-04-24T05:27:28.289Z","position":9,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"9s8fd2x7nkrx","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Facebook Audience","created_at":"2021-01-24T09:22:51.707Z","updated_at":"2026-04-24T05:27:28.306Z","position":21,"description":null,"showcase":true,"start_date":"2021-01-24T00:00:00.000Z","id":"85qyd664yfdq","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - WhatsApp","created_at":"2025-02-14T13:03:15.294Z","updated_at":"2026-04-24T05:27:28.323Z","position":25,"description":null,"showcase":true,"start_date":"2025-02-14T00:00:00.000Z","id":"n5xzctnnhtnj","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"},{"status":"operational","name":"One-time \u0026 Periodic Campaigns - Google Ads Audience","created_at":"2025-08-25T12:22:54.719Z","updated_at":"2026-04-24T05:27:28.342Z","position":26,"description":"One-time \u0026 Periodic Campaigns - Google Ads Audience","showcase":true,"start_date":"2025-08-25T00:00:00.000Z","id":"8r1dgr7r875y","page_id":"tkvws0wp7snw","group_id":"xgcm036n74cx"}]}]
}