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Affected requests received an HTTP 200 OK response, indicating success, but the corresponding messages were never sent.\nThe issue has been fully resolved as of 2026-08-18 at 12:00 IST.\n\nImpact\n\n- Customers using the Inform API routed through DC-03 during the affected window may have been impacted\n- Affected requests appeared successful on the client side but were not processed\n- As a result, messages associated with those requests were not delivered\n- We are unable to automatically retry or replay the affected requests\n\n\nWhat We Did\nWe identified the issue during a routine internal routing update and immediately rolled back the change. Full service was restored at 2026-08-18 at 12:00 IST.\n\nWhat You Should Do\nIf you believe your integration was affected during this window, we recommend:\n\n- Reviewing your logs for requests made between 2026-08-17 19:55 IST and 2026-08-18 12:00 IST\n- Identifying any messages that were not delivered as expected\n- Re-sending those requests manually if delivery is still required\n\n\nWe sincerely apologize for the inconvenience this may have caused. If you have any questions or need assistance identifying affected requests, please reach out to our support team.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}